MaxAssist® Surveys

Obtaining feedback from your patients is a great way to understand where your practice is excelling, look for areas that may need improvement, and manage your practice’s reputation. MaxAssist® offers an easy, automated solution to help gain this critical insight through our Survey feature! The next day after a successful appointment, our system will automatically invite your patients to share their feedback via a short survey:

Patients can click on the link in either version of the message and they’ll be taken directly to the survey: 

We even have the ability to automatically invite patients that provide positive feedback on the survey to continue to Google and leave a review there as well! 

MaxAssist® Surveys are customizable! Our surveys are pre-loaded with seven default questions so that you can start seeking patient feedback right away, but practice administrative level users also have the ability to customize the survey quickly and conveniently from the MaxAssist® Dashboard! You can get to your MaxAssist® Dashboard easily from the Toolbar by clicking on Settings & Support>> Practice Management>> View Dashboard Reports, or you can access the Dashboard by clicking here.

From the Dashboard, click on Surveys under the Engagement Menu, and then click on the Customize Survey button: 

We’ve given you the ability to add questions, reorder the existing questions by simply dragging them up or down, or you can click on the pencil icon on the existing questions to change or delete them. There’s even a handy Reset to Default button: 

For more information on this or any of our features, please reach out to us.

• Phone: 1-800-651-8603 ext 1,

• email: support@getmaxassist.com

• Live text chat at www.getmaxassist.com

Thanks for using MaxAssist®!